Refund Policy
by
My Store Admin
15 Mar 2025
Refund Policy – Exclusive Interiors UK
At Exclusive Interiors UK, we strive to provide high-quality furniture and interior solutions. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy as outlined below:
1. Eligibility for Refund
- Items must be unused, undamaged, and in their original packaging.
- Refund requests must be made within 14 days of receiving your order.
- Custom-made or personalized items are non-refundable, except in cases of manufacturing defects.
2. Refund Process
-
Submit a Refund Request
- Email us at [your email] with your order number and reason for the refund.
-
Return the Item
- Once approved, return the item to our provided address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
Inspection & Approval
- Upon receiving the item, we will inspect it and notify you of the approval or rejection of your refund.
-
Processing the Refund
- If approved, refunds will be processed within 5-7 business days to the original payment method.
3. Non-Refundable Items
- Items damaged due to improper use or assembly.
- Clearance or discounted items.
- Custom orders and made-to-order furniture.
4. Damaged or Defective Items
- If you receive a damaged or defective product, contact us within 48 hours of delivery with photos.
- We will arrange for a replacement or full refund at no extra cost.
5. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or payment provider.
- If the issue persists, contact us at sales@exclusiveinteriors.uk
For more details, visit https://www.exclusiveinteriors.uk/ or contact our support team.
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